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A team away day gives you the time and space to plan your next big steps.
Here are just some of the components that we commonly are asked to work on.
An honest and constructive look at what has worked well and what hasn’t. We encourage people to explore the critical activities and rate their performance – productivity, competitive comparison, process evaluation – against each Key Result Area. Whilst we offer frameworks, we make it okay for people to say what they really think and feel.
What is your purpose and role as a team? How does your focus need to change? How do you fit into the new initiatives and imperatives driving the rest of the business? What needs more resource and what needs less? How do you need to interface with internal and external colleagues? What do you need to achieve in the coming period? How will you measure and manage results? Who is going to have what RACI (Responsibility, Accountability, Consultation, Influence) over your Key Result Areas?
A segment in your event to create a product/market strategy can take many forms. Some of the techniques we use include: Customer Needs Evaluation, Competitive Set Benchmarking and market mapping, market gap evaluation, product/service hypotheses and proposal development, radical innovation process to spot new potential business models in the sector, pricing strategies, feature weighting, lead feature identification, Product/Service development process using a model akin to the Stage Gating method.
Some processes give you critical advantages – either through customer preference or lower cost. Think about the business model breakthroughs of the past 15 years – Amazon, Ryanair, Oyster Cards, First Direct, Direct Line – they all are born of a radical rethink of a core process. Our approach to process improvement involves a mixture of consultancy and group working. We start by looking at the role of the process in creating the service experience or the product. We analyse the cost of the process and the value it creates. We then map out the processes with your team, through observation of what ACTUALLY happens across a range of randomly selected cases. We start by asking – is this process necessary or could it be done another way? If necessary, can it be reduced or re-engineered to create greater value? If so, what are the crucial inefficiencies? Where does the process stall? Where is the risk? Where are the resource bottlenecks? What are the automation or self service options? Who does this better and how? We work towards a number of redesigns – innovation comes from diverse thinking. Then we make arrangements to test the process – on paper first, then for real with real customers or inputs. When you have decided on what changes to make, we can help you put together an Implementation Plan. We can help you to achieve not just efficiencies.
The set up process has a significant influence on its outcome. We work with your Project Management method to create the initial scope. We see our role as agent-provacateur – to challenge, to spot the gremlins and the risks, to see if there are ways you can leverage more value, guarantee your timeframes, make your budgets unassailable. At the end of the process, you leave with a unified view of what you are seeking to achieve, the key steps in the process and a plan to make a start.
Sometimes, it is helpful to have an external facilitator to run a Project Review. We review all the documentation and speak to the key people. We run a no-blame assessment of where we are, with a wise eye on some of the laws of project management! We challenge and push the group to come up with appropriate changes to scope or effort or resource in the critical tasks. We run events like this with a can-do, solutions focus, no matter how tough the current situation.
Sometimes, you just need to celebrate your successes. We can organise a wide variety of events from celebration awards to simple fun days out to do something interesting.
We are always happy to have a chat about your needs without obligation. Drop us a line or give us a call.